It was this time last week that my Sony Reader bit the dust. I’m happy to report that I now have a new Sony Reader to replace this one, thanks to the people at Sony. It wasn’t an easy feat, several discussions had to take place for this to happen. And ultimately, I wouldn’t have had to go through this lengthy exchange had the customer service I received from the beginning been acceptable. But I’m happy to have a working Reader again. So, thank you, Sony. You’ve redeemed yourself a bit in my eyes. I do plan on upgrading in the next year, and I’ve added the Sony Reader Touch back to my list of potential purchases.
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One More Page Book Club!
Tuesday, December 6: The Call by Yannick Murphy
Past Selections:
November: The Hundred-Foot Journey by Richard C. Morais
October: Domestic Violets by Matthew Norman
September: Everything Beautiful Began After by Simon Van Booy
August: A Visit from the Goon Squad by Jennifer Egan
July: Crooked Letter, Crooked Letter by Tom Franklin
June: Skipping a Beat by Sarah Pekkanen
May: Pictures of You by Caroline Leavitt
April: Cutting for Stone: Abraham Verghese
March: These Things Hidden by Heather Gudenkauf
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I’m glad things worked out!
Hooray for positive results! Sometimes the squeaky wheel gets the good grease
maybe they realized how many people were turned off by their cavalier attitude. Thanks for the followup, it’s good to see that Sony did redeem themselves. Enjoy your new e reader.
Sooner or later, Sony will learn how to deal with customers. Hopefully, it’ll be sooner rather than later, before all their customers start to get grumpy. I’m pleased to hear things worked out well for you and I hope you enjoy your new Reader.
I am glad that Sony came through in the end. They have been redeemed a little in my eyes as well. But only if their customer service skills get on par. You shouldn’t have had to go through that!
Thanks for the posts on the Sony. I just got back from a lovely cruise and saw a number of people reading via Kindles. I have been a traditionalist (just real books for me, thank you very much!), but now that I’ve played with one (just seen the Kindle so far), I’m tempted to jump on board and get teched up.
Twitter: skrishna
says:
Yay! So glad this ended happily, especially because I’m probably going to be getting a Sony Reader Touch soon…
Twitter: toofondofbooks
says:
I was following your Sony Reader woes on Twitter. I’m glad it worked out in the end, but it’s too bad there wasn’t an easier/quicker solution (i.e., better customer service)
Best wishes to you and your family for the holidays, Jenn.
I am glad it worked out Jenn. I know having a reliable reader is key to many bloggers.