It was this time last week that my Sony Reader bit the dust. I’m happy to report that I now have a new Sony Reader to replace this one, thanks to the people at Sony. It wasn’t an easy feat, several discussions had to take place for this to happen. And ultimately, I wouldn’t have had to go through this lengthy exchange had the customer service I received from the beginning been acceptable. But I’m happy to have a working Reader again. So, thank you, Sony. You’ve redeemed yourself a bit in my eyes. I do plan on upgrading in the next year, and I’ve added the Sony Reader Touch back to my list of potential purchases.
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