Comments on: I Bid Adieu to My Sony Reader

By: Joan

Joan — Wed, 27 Jan 2010 21:14:26 +0000

Maybe you should try replacing the battery.

By: Gina @ Book Dragon's Lair

Gina @ Book Dragon's Lair — Mon, 21 Dec 2009 02:41:35 +0000

I was so excited when the Sony was first announced. Then it was delayed. Again and again. Once it was, finally, out I discovered it wasn’t MAC compatible. WHAT? All that time and Sony thinks I don’t read.

Sorry about the problems you’re having, I’ve had a different one die on me so I totally understand. I have a touch now. Different feel than an ereader but I can do other stuff and still get Kindle books.

By: Rebecca

Rebecca — Sun, 20 Dec 2009 02:58:10 +0000

Well thanks for sharing, Jenn. I know now not to get a Sony Reader. Support on a product is very important to me.

By: Beth F

Beth F — Sat, 19 Dec 2009 15:19:25 +0000

The warranty is pretty standard, but the amount of money you’d have to pay just to have them look at it is crazy. If I were you, I’d install another battery (Swapna had the link). Rechargeable batteries do not last forever, unfortunately.

By: Heather

Heather — Sat, 19 Dec 2009 02:08:02 +0000

Thank you Jenn! We had been considering getting me a Sony eReader but now, I think I’ll holdout for something else. That is just too much money to spend on something like that to have such poor customer service. I think I’ll be waiting for a Kindle, if I do decide to get one. I’m sorry you’ve had such trouble with your Sony!

By: bookmagic

bookmagic — Fri, 18 Dec 2009 04:46:59 +0000

That’s a disappointment! I have had great luck with my Kindle but it has only been a year. My cousin had some problems with hers but they were quickly replaced since the warranty was still active. I hope nothing happens to mine, I’d be lost. The Nook is too new and already has problems. I do love my free samples from Amazon

By: Meghan

Meghan — Thu, 17 Dec 2009 15:45:13 +0000

Ugh, I’m sorry your ereader is causing you all these problems! To be honest, this sounds just like a video game console warranty, and they do tend to break just after the warranty is up, then charge you to look at it and tend to wipe it of everything on there no matter what. I’ve come to not expect much from electronics companies in the way of warranties, but it seems very wrong to me that they’d charge you $90 just to look at it.

By: Jenny

Jenny — Thu, 17 Dec 2009 14:31:25 +0000

Oh how frustrating! I hope you don’t have any further problems. I just saw my first ever real live eReader yesterday – the Nook? That Barnes & Noble makes? Up until that moment I’d been thinking that I didn’t at all need an eReader, but I’m sort of reconsidering now…

By: Biblibio

Biblibio — Wed, 16 Dec 2009 23:38:10 +0000

I think Sony has a slight disconnect when it comes to their products and their customers. It’s especially hindering them in the eReader market, but it’s nothing new. I have the PRS-600 (so it’s pretty new, obviously) and I’ve had no issues with it so far but it’s interesting to know this. The exchange program and warranty issues seem fairly legit, though it’s a little stupid to charge for sending a product in for repair.

See if perhaps you can avoid these fees by going to a local Sony Style store. If you complain in person, they tend to be a little less annoying.

By: Jenn

Jenn — Wed, 16 Dec 2009 15:55:02 +0000

Jamie- Here is the link.